Frequently Asked Questions

What are your shipping options?

Since we are based in Canada, we primarily ship through Canada Post and UPS in order to serve you guys best! Shipping times are an estimate only and are calculated from the time they leave our warehouse. Please allow additional time for the processing of your order at our warehouse.

If you run into any problems during the order process or in receiving your order please don't hesitate to contact us via the support tab or by emailing us at [email protected]

What is your Return Policy?

You can view our return policy here.

Where are your treats made?

Most of our products are packaged and distributed right here in Canada! We are always looking for local suppliers whenever possible.

How can I pay for my order?

Only One Treats accepts most major credit cards such as Visa, MasterCard, and American Express. We also offer gift certificates which can be purchased in the online store under "accessories". These gift certificates can be redeemed at the checkout and make the perfect gift!

Unfortunately at this time, our online store is unable to accept Visa debit cards, however, you can use PayPal to enable debit payments direct from your chequing account.

Where can I buy Only One Treats products?

You can purchase any of our available products on our website.
If you are looking for a retail store near you, please visit our store locator here.

I have a promotional discount code, how do I use it?

If you have an Only One Treats promotional discount code, you can enter the code into the discount code box during the 2nd step of the checkout process.

Please ensure that the promotional discount code successfully applies to your order and that the discount is taken off the price before completing your order.

What are your Terms of Service?

Please visit our Terms of Service here.

What is your Privacy Policy?

Please visit our Privacy Policy here.

Do your gift cards expire?

While our gift cards aren't refundable, they never expire and can be transferred to anyone within our ship-to countries.

Do you offer discounts or sales?

Check our website, blog and social media for offers, discounts and more. Our offers, sales and clearances do expire.

Can I combine discounts?

No. At this time we unfortunately only honour one discount per order.